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The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.Ten definitions of quality assurance, Editor's Choice is from ISO8402:
All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality.Eight definitions of quality control, From ISO8402:
The operational techniques and activities that are used to fulfill requirements for quality.
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Last updated February 17, 2000.
© George Watson, Univ. of Delaware, 2000.